Changes to Post Offices in 2012

Consumer Focus has published a report which says that engaging with local communities and local authorities can help ensure post office services remain accessible to rural residents despite changes.
 

The report looks at how Devon County Council dealt with the loss of post offices during the closure programme in 2007 and is worth a read prior to the nationwide restructuring of the post office network in 2012.
 
Whilst the 2012 programme won't involve closures, rural customers will still be affected by changes to their local post office service.
 
Devon County Council's response to the closure programme kept a post office service alive in many areas.  In 2007, 45 Devon post offices were closed (12% of the county's total) and a further 38 were replaced by a Partner Outreach programme (10% of the county's total).
As a result of the closure programme in 2007, some Devon communities also had to face the loss of their village shop, difficulties in accessing cash and increased transport costs.
 
The full version of this article is available on the RSN website here

Read Consumer Focus’ full report here (pdf document).